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Wednesday, October 21
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Contact the Board
For complaints
If your inquiry relates to a complaint about service (e.g., taxi, ride-hailing, or limousine services), please click here for information on the appropriate agency to submit your complaint.
Office hours
Monday
9am - 5pm
Tuesday
9am - 5pm
Wednesday
9am - 5pm
Thursday
9am - 5pm
Friday
9am - 5pm
General information
The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act.
The Board's primary responsibility is to make decisions on special authorization applications relating to:
- Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
- Inter-city bus authorizations
- Ride-hailing (TNS) authorizations