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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

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Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act.

The Board's primary responsibility is to make decisions on special authorization applications relating to:

Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
Inter-city bus authorizations
Ride-hailing (TNS) authorizations

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Policy manual

Policy manual

Passenger Transportation Board Policy Manual(534 KB)

Effective: September 15, 2023

Updated: July 31, 2024

Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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Application process
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Operating with a licence
- Appeal an administrative penalty
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