News and updates
April 9, 2025
TNS – Region 1 Geo-Fencing Term & Condition – Feedback Requested
In response to a request from the City of Vancouver and the Vancouver Fraser Port Authority, the Passenger Transportation Board (Board) is considering changes to its geo-fencing term and condition for all Region 1 Transportation Network Service (TNS) authorized licensees.
April 2, 2025
2025 Vancouver Cruise Ship Schedule for Transportation Network Services and Taxi Companies
Taxi and Transportation Network Service (TNS) operators are reminded to review the terms and conditions (T&C) of their licence as the 2025 cruise ship season begins in Vancouver. While subject...
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Make a complaint about a service (e.g., taxi, ride-hail, limousine).
Please contact Consumer Protection B.C., or the Commercial Passenger Vehicle Program by phone at 604-527-2198 or by email at cpv@gov.bc.ca.
*Please note that public transit complaints should be referred to the local transit authority (TransLink or BC Transit).
Find out what’s happening with someone else’s application.
We do not disclose the status of other applications until the final decision has been published on the website. We also do not disclose that an application has been received until it’s Application Summary has been published in the Weekly Bulletin.
Get an update on my application.
An applicant may contact the Board to inquire about the status of their application.
Renew my licence.
The Registrar of Passenger Transportation will automatically send licence renewal forms to licensees with expiring licences.
Look up licensees
You can look up lists of approved taxi, ride-hail, inter-city bus, limousine and other passenger directed vehicle licensees on the Operating with a licence page.
Look up taxi rates
You can look up taxi rates on the taxi rates list.