Taxi cameras
Cameras in taxis make passenger transportation safer for operators and passengers. The Board sets the rules for taxi camera use.
Taxi meters
Taxi meters calculate taxi rates based on time, distance, or both. Taxi companies are responsible for conducting tests and ensuring that meters meet standards and requirements.
Taxi rates
Taxi operators may only charge rates approved in writing by the Board. This ensures passengers are charged reasonable and predictable prices for transportation services.
Taxi bill of rights
The taxi bill of rights is a statement of principles, outlining expectations of both taxi drivers and passengers to improve taxi service in Metro Vancouver.
Voluntary taxi bill of rights
Taxi operators outside of Metro Vancouver, wishing to start a voluntary taxi bill of rights (VTBOR) program(520 KB) can adopt the Board's volunteer taxi bill of rights(473 KB). The Board's VTBOR outlines expectations of both taxi drivers and passengers to improve taxi services and help prevent and resolve conflicts.
Booking apps
Passengers can book taxis and limousines, and other passenger directed vehicles using a booking app on their smartphone. Smartphone applications (apps) connect customers to transportation services while also making booking and dispatch an easy and efficient process for operators.
Accessibility
Operators can use wheelchair accessible taxies to serve any passenger. Priority must be given to people with wheelchairs or other mobility devices. To make wheelchair accessible vehicles more versatile and economic, especially for operators in rural communities, the vehicles may also have flip seats installed.
Funding and training is available to the taxi industry to improve services and experiences for the accessibility community. Passenger Transportation Accessibility Program (PTAP) intake is now closed for 2023.
Data requirements
Passenger directed vehicle and ride-hail (TNS) licensees must adhere to the terms and conditions in their licence regarding data requirements and submit trip data to the Registrar of Passenger Transportation.
Temporary Operating Permit (TOP)
Taxi operators can apply to the Board for a regular Temporary Operating Permit (TOP) to increase the number of vehicles in their fleet for a period of up to 92 days anytime in the year.
An extra option is the Festive Season TOP. Public demand for taxis often increases between mid-November and mid-January during the "festive season." Taxi operators can apply for a Festive Season TOP to increase their fleet (by a percentage of their fleet maximum) for up to 60 days during this period.
Terms and conditions
The Board sets terms and conditions of passenger transportation licences when an application is approved. To continue operating a taxi, an operator must ensure they remain in compliance with their terms and conditions as well as the Act and the Regulations. Terms and conditions for taxi operators include things like fleet size, operating areas, rates, and other requirements that must be followed.
Fitness reviews
The Board may review licensee fitness at any time to make sure they meet standards.
