Appeal procedures handbook
Appeal procedures handbook(230 KB)
Updated: November 23, 2023
I want to...
Make a complaint about a service (e.g., taxi, ride-hail, limousine).
Please contact Consumer Protection B.C., or the Commercial Passenger Vehicle Program by phone at 604-527-2198 or by email at cpv@gov.bc.ca.
*Please note that public transit complaints should be referred to the local transit authority (TransLink or BC Transit).
Find out what’s happening with someone else’s application.
We do not disclose the status of other applications until the final decision has been published on the website. We also do not disclose that an application has been received until it’s Application Summary has been published in the Weekly Bulletin.
Get an update on my application.
An applicant may contact the Board to inquire about the status of their application.
Renew my licence.
The Registrar of Passenger Transportation will automatically send licence renewal forms to licensees with expiring licences.