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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

Use our contact form

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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Ride-hail (TNS) licensee list

https://www.ptboard.bc.ca/ride-hail-licensee-list

… Ride-hail (TNS) licensee list Updated: July 2025 Legal Name Trade Name Region Black … Ride-hail (TNS) licensee list …

Type: Page

Last updated: Fri, 08/01/2025 - 13:16

Inter-city bus licensee list

https://www.ptboard.bc.ca/inter-city-bus-licensee-list

… Inter-city bus licensee list Updated: July 2025 Legal Name Trade Name Operating … Inter-city bus licensee list …

Type: Page

Last updated: Fri, 08/01/2025 - 13:12

Limousine licensee list

https://www.ptboard.bc.ca/limousine-licensee-list

… Limousine licensee list Updated: July 2025 Legal Name Trade Name Regional … Limousine licensee list …

Type: Page

Last updated: Fri, 08/01/2025 - 13:13

Taxi licensee list

https://www.ptboard.bc.ca/taxi-licensee-list

… Taxi licensee list Updated: July 2025 Legal name Trade name Regional … Taxi licensee list …

Type: Page

Last updated: Fri, 08/01/2025 - 13:17

Taxi rates list

https://www.ptboard.bc.ca/taxi-rates-list

… Taxi rates list Print PDF Share Share this content Copy this URL: Copied … Taxi rates list …

Type: Page

Last updated: Fri, 12/12/2025 - 15:13

Other passenger directed vehicle licensee list

https://www.ptboard.bc.ca/other-pdv-licensee-list

… Other passenger directed vehicle licensee list Updated: July 2025 Legal name Trade name PDV type … Other passenger directed vehicle licensee list …

Type: Page

Last updated: Fri, 08/01/2025 - 13:15

Home

https://www.ptboard.bc.ca/home

… interest. Learn more about the Board News, updates and applications New taxi rates structure Frequently Asked … else’s application. We do not disclose the status of other applications until the final decision has been published on … up taxi rates You can look up taxi rates on the taxi rates list . Visit our resource hub for more information I want …

Type: Page

Last updated: Fri, 04/11/2025 - 19:08

Board rules of practice and procedure

https://www.ptboard.bc.ca/board-rules-practice-procedure

… Board staff except in the following circumstances: a)    applications made to the Registrar pursuant to sections 24, … of Board related matters, including, but not limited to, applications for special authorization that have been … lists may be submitted electronically.     If a witness list provided pursuant to 29.1 appears unreasonable or to …

Type: Page

Last updated: Sun, 06/29/2025 - 18:00

Rule 1 — Definitions and application

https://www.ptboard.bc.ca/rule-1-definitions-and-application

Definitions 1. In these Rates Rules, the following definitions apply:  “Act” means the Passenger Transportation Act; “adherence date” means the last day by which a licensee must make a change to remain in compliance with their licence, 30 calendar days …

Type: Page

Last updated: Fri, 12/12/2025 - 12:59

Systemic decisions

https://www.ptboard.bc.ca/systemic-decisions

… focus. Even when the Board is determining individual applications, it still must consider the overall system as … as part of the process in making a systemic decision. List of systemic decisions Systemic decision - Credit card …

Type: Page

Last updated: Thu, 12/04/2025 - 12:25

Taxi applications for licensee-specific metered rates

https://www.ptboard.bc.ca/taxi-applications-licensee-specific-metered-rates

… separately. Applicability This policy applies to all applications requesting approval for metered taxi rates that … Taxi applications for licensee-specific metered rates …

Type: Page

Last updated: Fri, 12/12/2025 - 12:12

Demonstrating public need and sound economic conditions

https://www.ptboard.bc.ca/demonstrating-public-need-and-sound-economic-conditions

… the Board interprets these concepts. The policies do not list all the ways in which the Board might consider public … is information or facts that are verifiable and accurate. Applications and submissions may contradict each other. In … public information, including the URLs and dates of any references or statistics included. Applications should …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Appeal - Administrative penalty

https://www.ptboard.bc.ca/appeal-administrative-penalty-policy

Context Under the Act, the Registrar is responsible for conducting compliance and enforcement, which includes issuing administrative penalties to licensees who are found to be in non-compliance with the Act or the terms and conditions of their licence. …

Type: Page

Last updated: Tue, 09/16/2025 - 02:18

Submissions - Applications

https://www.ptboard.bc.ca/submissions-applications

… This policy does not apply to: Urgent public need applications Temporary operating permit applications ICB streamlined application process Policy The … … (d) make rules respecting practice and procedure for all applications, appeals, submissions and hearings coming before …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Application process

https://www.ptboard.bc.ca/application-process

… are made by Board members. Staff do not make decisions on applications. When making a decision on your application, the … services. In this situation, the Board will process applications based on " urgent public need ." This is an …

Type: Page

Last updated: Mon, 04/14/2025 - 00:54

Support or object to an application

https://www.ptboard.bc.ca/support-or-object-application

… Transportation Board (Board) publishes a summary of the applications it receives on its website .  Anyone can provide … Social Media policy. General submission requirements on applications are stated in the Board’s RPP 13 and 46 …

Type: Page

Last updated: Wed, 04/02/2025 - 02:03

Taxi rates

https://www.ptboard.bc.ca/taxi-rates

… the time rate rather than the distance rate.   View the list of approved metered rates for individual licensees …

Type: Page

Last updated: Fri, 12/12/2025 - 12:26

Sound economic conditions

https://www.ptboard.bc.ca/sound-economic-conditions-policy

… how the Board interprets this concept. The policy does not list all the ways in which the Board might consider sound … respecting an application. This policy does not apply to: Applications to transfer a licence (section 30 of the Act) Rate change applications (section 35 of the Act) Temporary operating …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Public need

https://www.ptboard.bc.ca/public-need-policy

… how the Board interprets this concept. The policy does not list all the ways in which the Board might consider public … respecting an application. This policy does not apply to: Applications to transfer a licence (section 30 of the Act). Rate change applications (section 35 of the Act). Temporary operating …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Urgent public need

https://www.ptboard.bc.ca/urgent-public-need

… the Passenger Transportation Board (Board) will process applications based on "urgent public need." This is an exception to regular processing. Applications are not published and submissions are not solicited. Examples of applications processed under urgent public need include: A …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Rates policies

https://www.ptboard.bc.ca/rates-policies

… but both are stated in the reasons for decision on applications and both are binding (enforceable). The Board … Board may also amend a rates order on its own motion.  A list of all rates orders will be posted by the Board on its …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Dispatch systems and application software

https://www.ptboard.bc.ca/dispatch-systems-and-application-software

… Passenger Transportation Act. However, these systems and applications can be an important part of a taxi business’ … Act and terms and conditions of licence. Such systems and applications automate essential business processes and assist …

Type: Page

Last updated: Thu, 01/30/2025 - 11:24

Definitions

https://www.ptboard.bc.ca/definitions

Important definitions for this policy manual include: “Act” means the Passenger Transportation Act. “ATA“ means the Administrative Tribunals Act. “applicant” means a person who has made application to the Registrar for:   a.   a licence, a transfer of a …

Type: Page

Last updated: Tue, 09/16/2025 - 02:01

Operating with a licence

https://www.ptboard.bc.ca/operating-licence

… using a booking app on their smartphone. Smartphone applications (apps) connect customers to transportation … below, organized by vehicle type: Inter-city bus licensee list Limousine licensee list Other passenger directed vehicle licensee list Ride-hail …

Type: Page

Last updated: Thu, 09/11/2025 - 08:43

Temporary Operating Permits (TOPs)

https://www.ptboard.bc.ca/temporary-operating-permits-tops

… that are or may be operated under the licence. TOP applications are considered individually based on operating … may consider the history of an applicant’s previous TOP applications, including for FS TOPs and PS TOPs, in the … for this purpose, those sections are to be read as if (a) references to "licence" were references to "temporary …

Type: Page

Last updated: Wed, 11/26/2025 - 14:42

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

 

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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