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Contact the Board

Phone: 250-953-3777

Email: ptboard@gov.bc.ca

Use our contact form

Office hours

Monday

9am - 5pm

Tuesday

9am - 5pm

Wednesday

9am - 5pm

Thursday

9am - 5pm

Friday

9am - 5pm

General information

The Passenger Transportation Board (Board) is an independent administrative tribunal in B.C. established under the Passenger Transportation Act. 

The Board's primary responsibility is to make decisions on special authorization applications relating to: 

  • Passenger directed vehicle authorizations (e.g. taxis, limousines, shuttle vans)
  • Inter-city bus authorizations
  • Ride-hailing (TNS) authorizations 

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Ride-hail (TNS) licensee list

https://www.ptboard.bc.ca/ride-hail-licensee-list

… Ride-hail (TNS) licensee list Updated: October 2024 Legal Name Trade Name Region Black … Cab Company Ltd. Yellow Cab 1 … Ride-hail (TNS) licensee list …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Submissions - Applications

https://www.ptboard.bc.ca/submissions-applications

… Submissions - Applications Print PDF Share Share this content Copy this … This policy does not apply to: Urgent public need applications Temporary operating permit applications ICB streamlined application process Policy The …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Inter-city bus licensee list

https://www.ptboard.bc.ca/inter-city-bus-licensee-list

… Inter-city bus licensee list Updated: October 2024 Legal Name Trade Name Operating … Engaged carrier only Year-round … Inter-city bus licensee list …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Limousine licensee list

https://www.ptboard.bc.ca/limousine-licensee-list

… Limousine licensee list Updated: October 2024 Legal Name Trade Name Regional … Fraser Valley; Metro Vancouver … Limousine licensee list …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Taxi licensee list

https://www.ptboard.bc.ca/taxi-licensee-list

… Taxi licensee list Updated: October 2024 Legal name Trade name Regional … Ltd. Yellow Cab Thompson-Nicola 43 5 … Taxi licensee list …

Type: Page

Last updated: Sun, 06/29/2025 - 18:00

Taxi rates list

https://www.ptboard.bc.ca/taxi-rates-list

… Taxi rates list Print PDF Share Share this content Copy this URL: Copied … Yellow Cab Thompson-Nicola 3.35 2.30   46.30 … Taxi rates list …

Type: Page

Last updated: Sun, 06/29/2025 - 18:00

Other passenger directed vehicle licensee list

https://www.ptboard.bc.ca/other-pdv-licensee-list

… Other passenger directed vehicle licensee list Updated: October 2024 Legal name Trade name PDV type … Peace River … Other passenger directed vehicle licensee list …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Home

https://www.ptboard.bc.ca/home

… interest. Learn more about the Board News, updates and applications TNS geo-fencing around Vancouver Cruise Ship … else’s application. We do not disclose the status of other applications until the final decision has been published on … up taxi rates You can look up taxi rates on the taxi rates list . Understanding B.C. legislation In its regulatory role, …

Type: Page

Last updated: Fri, 04/11/2025 - 19:08

Board rules of practice and procedure

https://www.ptboard.bc.ca/board-rules-practice-procedure

… Board staff except in the following circumstances: a)    applications made to the Registrar pursuant to sections 24, … of Board related matters, including, but not limited to, applications for special authorization that have been … lists may be submitted electronically.     If a witness list provided pursuant to 29.1 appears unreasonable or to …

Type: Page

Last updated: Sun, 06/29/2025 - 18:00

Systemic decisions

https://www.ptboard.bc.ca/systemic-decisions

… focus. Even when the Board is determining individual applications, it still must consider the overall system as …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Demonstrating public need and sound economic conditions

https://www.ptboard.bc.ca/demonstrating-public-need-and-sound-economic-conditions

… the Board interprets these concepts. The policies do not list all the ways in which the Board might consider public … is information or facts that are verifiable and accurate. Applications and submissions may contradict each other. In … public information, including the URLs and dates of any references or statistics included. Applications should …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Appeal - Administrative penalty

https://www.ptboard.bc.ca/appeal-administrative-penalty-policy

Appeal - Administrative penalty Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Context Under the Act, the Registrar is responsible for conducting compliance and enforcement, which includes issuing administrative …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Application process

https://www.ptboard.bc.ca/application-process

… are made by Board members. Staff do not make decisions on applications. When making a decision on your application, the … services. In this situation, the Board will process applications based on " urgent public need ." This is an …

Type: Page

Last updated: Mon, 04/14/2025 - 00:54

Support or object to an application

https://www.ptboard.bc.ca/support-or-object-application

… Transportation Board (Board) publishes a summary of the applications it receives on its website .  Anyone can provide … Social Media policy. General submission requirements on applications are stated in the Board’s RPP 13 and 46 …

Type: Page

Last updated: Wed, 04/02/2025 - 02:03

Sound economic conditions

https://www.ptboard.bc.ca/sound-economic-conditions-policy

… how the Board interprets this concept. The policy does not list all the ways in which the Board might consider sound … respecting an application. This policy does not apply to: Applications to transfer a licence (section 30 of the Act) Rate change applications (section 35 of the Act) Temporary operating …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Public need

https://www.ptboard.bc.ca/public-need-policy

… how the Board interprets this concept. The policy does not list all the ways in which the Board might consider public … respecting an application. This policy does not apply to: Applications to transfer a licence (section 30 of the Act). Rate change applications (section 35 of the Act). Temporary operating …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Urgent public need

https://www.ptboard.bc.ca/urgent-public-need

… the Passenger Transportation Board (Board) will process applications based on "urgent public need." This is an exception to regular processing. Applications are not published and submissions are not solicited. Examples of applications processed under urgent public need include: A …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Dispatch systems and application software

https://www.ptboard.bc.ca/dispatch-systems-and-application-software

… Passenger Transportation Act. However, these systems and applications can be an important part of a taxi business’ … Act and terms and conditions of licence. Such systems and applications automate essential business processes and assist …

Type: Page

Last updated: Thu, 01/30/2025 - 11:24

Rates policies

https://www.ptboard.bc.ca/rates-policies

… but both are stated in the reasons for decision on applications and both are binding (enforceable). The Board … Board may also amend a rates order on its own motion.  A list of all rates orders will be posted by the Board on its …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Definitions

https://www.ptboard.bc.ca/policy-definitions

Definitions Print PDF Share Share this content Copy this URL: Copied https://www.ptboard.bc.ca/search Important definitions for this policy manual include: “Act” means the Passenger Transportation Act. “ATA“ means the Administrative Tribunals Act. …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Operating with a licence

https://www.ptboard.bc.ca/operating-licence

… using a booking app on their smartphone. Smartphone applications (apps) connect customers to transportation … below, organized by vehicle type: Inter-city bus licensee list Limousine licensee list Other passenger directed vehicle licensee list Ride-hail …

Type: Page

Last updated: Thu, 04/24/2025 - 03:55

Temporary Operating Permits (TOPs)

https://www.ptboard.bc.ca/top-policy

… that are or may be operated under the licence. TOP applications are considered individually based on operating … may consider the history of an applicant’s previous TOP applications, including for FS TOPs and PS TOPs, in the … for this purpose, those sections are to be read as if (a) references to "licence" were references to "temporary …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Constitutional questions

https://www.ptboard.bc.ca/constitutional-questions

… Tribunals Act (ATA). Applicability This policy applies to: Applications before the Board Hearings Policy The Board does …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Activation of licences

https://www.ptboard.bc.ca/activation-licences

… a new application, amendments to existing licenses, or applications for additional vehicles. Applicability This …    New licence, transfers (PDVs) - Urgent public need applications Applicants are typically required to activate at …      Additional vehicles (PDVs) - Urgent public need applications The licensee must activate the additional …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

Operating areas

https://www.ptboard.bc.ca/operating-areas

… Applicability This policy applies to:  New or amended applications for PDVAs and TNSAs.  This policy does not apply to:  Applications for inter-city bus authorizations  Policy … water districts, or other less common geographic references will not be accepted to define an originating area …

Type: Page

Last updated: Sun, 06/29/2025 - 18:01

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Territorial acknowledgement

The Passenger Transportation Board acknowledges the traditional territories of the many diverse Indigenous Peoples in the geographic areas we serve.

 

With gratitude and respect, we acknowledge that the Board’s office is located on the traditional unceded territories of the Lekwungen-speaking peoples (Songhees and Esquimalt), who are the traditional keepers of this land and whose historical relationships with this land continue today.

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